Overview

Site5 is a medium-sized web hosting company that was founded in 1999 by Matt Lightner and Rod Armstrong in Austin, Texas. The two were former gaming site specialists with an enthusiasm for hosting which was prime at the time. During the naming of the company, they avoided using the word hosting just to be unique and diverse in future. In 2011, Matt Lightner passed away and Rod decided to sell Site5 to Ben Welch Bolen and Joel Brown who became CEO and President of the company respectively. Ever since its establishment, this firm has been on the forefront to fight global warming. It has participated in different green energy initiatives including planting of trees and active research on renewable energy.

Most of Site5’s infrastructure is engineered to mainly serve designers and developers. As such, it boasts very flexible and diverse pricing plans that cut across various levels of consumers. It boasts an in-house support department that operates 24/7 via live chat feature and call system that’s reachable during business hours. Unlike its competitors, it markets its packages without excessive technical jargon so anyone can easily tell what each plan has in it for them. Interestingly, it handles all server administration functions which is great for users with limited technical knowledge. Root permissions can be obtained while using their virtual private servers but general maintenance is the company’s obligation.

Site5 has its datacenter in Austin, the same location that its offices reside. As for its hosting packages, they’re are mostly billed on a monthly basis but still subscriptions can be made annually and biannually. It’s worth noting that the prices advertised on their homepage are monthly rates for subscriptions paid biannually. If you prefer monthly charges, they’re slightly costlier but nevertheless perfect for short-term hosting.

Another amazing feature is the free migration for existing sites and web projects from other hosting providers. The only limitation to this free service is the number of web projects to be per migrated per account. The terms of service state allow for a single site transfer but does not specify the size limitation.

If for whatever reason Site5’s hosting services are not impressive, you can cancel the contract before the expiry of your subscription. For customers using shared web and reseller packages, the money-back guarantee period is 45 days while VPS clients it’s 15.

Host5 Features

Site5’s long stay in the hosting industry has grown its resources to support latest, state-of-the-art technologies. It has a decent number of features on security, control, performance, speed, customer support, and refunds. On this section, we’ll explore these features in detail.

Performance and Speed

These two features have been Site5’s power fronts as it has dedicated so much resources to advancing them over the years. In fact, it repeatedly won BB awards for its servers’ reliability stats proving just how much prowess it had over its competitors. So, how exactly does it enhance performance and speed for its hosting services?

SSD storage

In 2016, Site5 officially migrated all web projects hosted on its servers to newer solid state drives. These devices are popular for their high-speed data transfer rates and hardiness to failure. As such, content is transferred to and from the web space much quicker especially on a high bandwidth infrastructure.

Unlimited support for MySQL databases

AWStats

We’ve mentioned this tool previously. Essentially, it allows users to access performance statistics of projects hosted on Site5. In real time, you can view info on latest visitors, error logs, and subdomain usage. It offers a simple way to develop reports by providing server-side site statistics features.

RAID 10 technology

Besides increasing smoothness in using bigger storage drives, it enhances mirroring of data to offsite storages. All the SSDs available in Site5’s servers support this technology by default.

Unmetered resources

This applies to shared web hosting environments where disk space are bandwidth are “unlimited”. Unmetered does not mean infinite but rather resources that are ordinarily sufficient for normal operation of a website. It is rare to find accounts exceeding this quota since Site5 frequently regulates the number of user accounts per server.

Security

Without proper security measures in place, web projects are at a risk of damage, unauthorized access, and theft. Site5 employs various measures and provides a number of tools to enhance this feature. These include:

SSL certificates

Site5 offers free shared SSL certificates for all accounts. Secure Socket Layer protocol facilitates encryption of web data so that when the web server and the browser are communicating, theft of plain text sensitive data is impossible. You can upgrade to paid Wildcard SSL certificates that dedicate use to a single user.

Virtualized machines

This is Site5’s unique way of storing websites. Principally, it involves storing web data on virtualized machines with redundant systems so that in case of hardware failure, accounts can be moved to a new server readily.

Free Backups

Site5 keeps a snapshot of your site files every day for a week. You can download this backup files and store them in an offsite location just in case you need to use them elsewhere. Each account has tools and services that allow you to manage the backups including restoration of the site to a previous state.

Malware Protection

Site5 partnered with Succuri, a web security firm, to fight off malwares that exploit websites and online services. All web projects in your account are secure from hidden iFrames, cross site scripts, phishing attempts, and drive-by-downloads. Malware scans are conducted every 12 hours with a cleanup process deployed instantly in case threats are present. What’s more, the company opens a ticket to notify account owners of steps they’ve taken to clear the threat in case the problem recurs.

PCI compliance

PCI stands for Payment Card Industry, a standard that dictates security levels of the credit cards and other payment methods. Site5 is fully PCI compliant meaning sites hosted on it can carry monetary transactions without the risk of theft of sensitive personal info.

PHP Ban Script

This script blocks services or tools that snoop or sniff data on PHP-coded sites. The rules that govern the ban criteria can be edited on htaccess file on your public_html folder.

Control Panel

Out of the box, Site5 supports cPanel, WHM, and Backstage control panels. Backstage is the default account management tool for users who’ve not purchased WHM and cPanel. It gives you access to account info in a single web interface page. Using it, you can analyze the billing activity of your account, subscription status, domain registration history, etc. Furthermore, you can engage the support team via live chat or jump to help pages in Site5 subdomains.

You can add cPanel to your plan and enjoy the rich features which it ships to hosting accounts. WHM license is free to resellers but you can always upgrade to paid versions if the features of the basic version are insufficient.

Any control panel you choose supports Softaculous script package that allows you to install third party apps. It is ideal for novices and developers who prefer batch installations of apps and services. You can use it to install forum apps, frameworks, file management systems, ad management tools, polls & survey tools, RSS Feeds, and Wikis.

Support System

Like many hosting providers, Site5 provides a platform to communicate with consumers of its products. It answers to everything from billing terms, account setup, upgrades, to transfers. The main communication channels are live chat, ticketing system, and direct calls. Additionally, it offers a wiki database that you can use to find answers to commonly asked questions and support issues.

Interestingly, consumers can interact with each other via community forums which are great places to share personal experiences with the provider. It is also where maintenance notifications are placed as well as outage announcements. Lastly, the company sends monthly uptime reports which are great for evaluating stability of the server hosting your web projects.

Money Back Guarantee

Not sure about hosting your website with Site5? Well, the first 45 days after subscribing to their services guarantee 100% refund if you’re unsatisfied. Nevertheless, your account must comply to terms of service outlined here to qualify for the reimbursement. Also, they give a service credit in case your server’s online presence is lower than 99%.

Extras

Site Migration

Having an existing site hosted elsewhere? Site5 helps with migrating the web files, emails, databases, and other data from your previous hosting provider for free. The process takes at most 48 hours and is available from Monday to Friday between 11am and 8pm.

Programming Languages

These affect how your site appears and how it reacts to visitor commands. Site5 formally supports five programming languages namely Ruby on Rails, PHP, Perl, Python, and Server Side Includes (SSI). Whenever a new version of the programming environment is present, the company will ask you update your code for enhanced compatibility and uptight security.

Cron Jobs

Site5 offers a free Cron Job Editor that allows you to schedule tasks that the server executes. You can set the tool to automatically email you the output for future reference or reporting purposes.

Emails

Depending on your plan, Site5 supports creation of as many email accounts as you need. It then channels the emails via POP and IMAP which are inarguably stable protocols. The three officially supported webmail systems are Horde, Squirrelmail, and Roundcube.

Host5 Pros and Cons

Before we point out the strengths and drawbacks of Site5, it’s important to mention that the company is efficient. Over the years, it has proved beyond reasonable doubt that it’s competitive and delivers the web hosting function exactly as it promises. Even though it has shortcomings, definitely they are outweighed by the fortes.

Pros of Site5

Straightforward prices on plans

Site5 has no hidden fees and advertises the exact amount you will be charged for a particular plan. In case an additional fee is necessary, it gives you a prior notification to ensure you’re aware of the changes in the billing amount. In short, Site5 has no gimmicks.

Unconditional refunds

In its terms of service on money-back guarantee, it is clear how claims can be made, when, and the amount to be refunded. There are no hidden conditions limiting cancellation of a hosting contract. Moreover, the 45-day trial period is long enough to evaluate satisfaction with the provider’s services.

No overloaded servers

Besides using high-end servers, Site5 keeps the number of customers per server relatively low. It employs the expertise of tech gurus in analysis of the number of users per server. In the end, this enhances performance and increases reliability for various levels of use of their service.

In-house engineers and certified developers

Site5 has over 60 competitive staff who innovate ultramodern features, provide helpful solutions, and come through when customers need them. In our live interactions, the support staff came out as fast, friendly, and very reliable.

Multiple support resources

Site5 is one of those hosting providers that prioritizes customer experience. Besides providing multiple quick communication channels, it has a sea of support articles and resources on its subdomain. We found almost all features we’ve covered here explained in detail on the segment.

Free services

Site5 has lots of tools, features, and services which are accessible for free and payable elsewhere. Backups, migrations, security plugins, and powerful installers are some of the features which you can enjoy for free.

Active social media presence

Today, companies are trying their best to trade their wares over the internet. Social media is a great platform to reach out to the consumers, therefore, finding a company that fully embraces it like Site5 is motivating. Check out details about their social media handles and pages here.

Diverse packages

Although site5 initially offered shared web hosting package, today it has a plethora of hosting solutions from VPS, reselling programs, etc.

Above average load time

Over the last one year, Site5 had an average ping of 690ms which is slightly better than the standard 890ms.

Great uptime stats

Since January 2018, its uptime has averaged 99.92% which is 0.02% higher than its promised uptime. Find a hosting provider that delivers as much as it guarantees is not an everyday encounter.

Advanced features for basic plans

Site5 offers various advanced features even in the cheap plans which is an incredible offer for beginners. The remarkable features include automated backups & recovery, auto-scanning of malware, and unmetered disk space & bandwidth.

Free control panel

This company provides each account a free Backstage Account Manager. This control panel is easy to use and gives so much administrative power to the user.

Cons

Delays in tickets

Although the ticketing system works, Site5 support staff can sometimes take up to a week to respond. For urgent issues, this can be disastrous and demotivating to potential long-term clients.

Unmetered resources are not truly unlimited

Although they advertise disk space and bandwidth to be unmetered, this is often not the case. There’s a fair usage policy which is not publicly stated during sign up.

Frequently Asked Questions

Where is Site5 on the map?

Site5 is based in Austin in Texas in the United States. The datacenter holding its servers is at the same location.

Which hosting packages does Site5 offer?

Site5 offers shared web hosting, reseller services, and VPS plans as the primary hosting packages. You can upgrade or downgrade your account anytime to accommodate a plan that works optimally for your needs at any given time.

Which are the supported operating environments on Site5 servers?

Linux is the officially supported operating system on Site5 servers. As such, you can only use scripts and apps written in coding languages that Linux supports.

Which webmail systems are supported by Site5 infrastructure?

Horde, Roundcube, and Squirrelmail are three officially supported webmail systems by Site5. These use IMAP and POP protocols for email exchange.

Which customer satisfaction guarantees are available at Site5?

Uptime credit and money back guarantee. Uptime credits are issued upon facing an outage to compensate for loss incurred during the period. Money-back guarantee is for when a customer is completely dissatisfied with Site5’s services leading to cancellation of the contract. The period within which this must occur is 45 days.

Any discounts for Site5 web hosting plans?

At the moment, Site5’s annual and biannual plans are cheaper than their monthly term counterparts. However, account owners occasionally receive coupon codes which slash an amount off the outstanding fees.

Which programming languages can I use on a web project I want to host at Site5?

Perl, Ruby, PHP, and Python are some of the programming languages officially supported by Site5 and Linux OS. However, users of VPS can run virtual machines inside their operating environment and host web projects developed in other languages.

What’s the minimum contract term at Site5?

Site5’s minimum contract term is one month while the maximum is 2 years (24 months). Monthly contracts are slightly costlier than annual and biannual contracts.

Which payment systems does Site5 support?

Besides major credit cards, you can pay via PayPal on Site5.

Is automated backup supported?

Yes. Servers automatically backup data on their storage devices once every day and retain the backup images for at least 7 days. Custom backup frequencies can be set at an extra fee as well as downloading the backup images to offsite locations.