InMotion Hosting is arguably one of the most recognizable web hosting firms today. The company offers hosting to all levels of users ranging from beginners/starters, bloggers, companies/institutions and anyone in between.
While features from one package to the other vary, Cloudways is consistent on delivering basics that work decently for every level user. In this section, we’ll discuss them in six primary categories
Based in the US, InMotion is known for its quality customer support, commendable performance (speed), and a wide variety of hosting plans.
Since being founded in 2001, it has grown exponentially from a small, little-known web host to one with a customer base of over 300,000 domains. It has its offices (and data centers) in Los Angeles and Virginia Beach.
In our detailed review below, we analyze several aspects and features of InMotion Hosting including its hosting packages, performance, security, strengths/weaknesses, and customer support among others.
|Plan Name||Disk Space||Bandwidth||Currency||Admin panel||OS||Websites||Scripting||Email-Transport||Database||SSH||Databackups||Free Domain||1-Click Installer||Websites Builder||Location||Price|
|PRO||Unlimited||Unlimited||USD||cPanel||Unlimited||Perl,Python,Ruby on Rails,PHP||IMAP||MySQL,PostgreSQL||$ 14.71|
|POWER||Unlimited||Unlimited||USD||cPanel||6||Perl,Python,Ruby on Rails,PHP||IMAP||MySQL,PostgreSQL||$ 8.49|
|LAUNCH||Unlimited||Unlimited||USD||cPanel||2||Perl,Python,Ruby on Rails,PHP||IMAP||MySQL,PostgreSQL||$ 6.39|
|Plan Name||Disk Space||Bandwidth||Admin panel||OS||Accounts||Scripting||Database||Guarantee||Location||Price|
|RESELLER VPS-3000||260GB||6000GB||cPanel||Unlimited||Perl,Python,PHP||MySQL,PostgreSQL||$ 89.94|
|RESELLER VPS-2000||150GB||5000GB||cPanel||Unlimited||Perl,Python,PHP||MySQL,PostgreSQL||$ 62.84|
|RESELLER VPS-1000||75GB||75GB||cPanel||Unlimited||Perl,Python,PHP||MySQL,PostgreSQL||$ 41.64|
|Plan Name||Disk Space||Bandwidth||Admin panel||Cores||RAM||Core Speed||CPU||OS||Backups||SSH||Managed||Location||Price|
|CLOUD VPS-3000||260GB||6000GB||Admin panel||1||8GB||-||Unlocked||-||$ 69.34|
|CLOUD VPS-2000||150GB||5000GB||Admin panel||1||6GB||-||Unlocked||$ 42.24|
|CLOUD VPS-1000||75GB||4000GB||Admin panel||1||4GB||-||Unlocked||$ 21.04|
|Plan Name||Disk Space||Bandwidth||Admin panel||OS||Cores||RAM||Core Speed||CPU||Backups||Managed||Location||Price|
|Plan Name||Disk Space||Bandwidth||Admin panel||OS||Core||RAM||Core Speed||IPs||SSH||Backups||Managed||CPU||Guarantee||Location||Price|
|CC-2000||3000GB||15000GB||WHM,cPanel||16||64GB||3.0GHz||15||Dual Intel® Xeon® Silver 4110||$ 519.49|
|CC-1000||2000GB||15000GB||WHM,cPanel||8||32GB||3.0GHz||15||Intel® Xeon® Silver 4110||$ 414.49|
|CC-500||1000GB||15000GB||WHM,cPanel||6||16GB||2.7GHz||15||Intel® Xeon® E5-2430||$ 340.99|
|Elite||1000GB||10000GB||WHM,cPanel||4||32GB||4.2GHz||15||Intel® Xeon® E3-1270 v6||$ 238.99|
|Advanced||500GB||10000GB||WHM,cPanel||4||16GB||4.2GHz||10||Intel® Xeon® E3-1270 v6||$ 166.59|
|Essential||500GB||6000GB||WHM,cPanel||4||8GB||3.5GHz||5||Intel® Xeon® E3-1220 v2||$ 105.69|
When looking a hosting service for your website, the primary consideration to look out for is speed. The faster your host is, the faster your site will load thus preventing loss of visitors.
InMotion Hosting has invested heavily in commercial grade servers with a high degree of redundancy, thereby ensuring that their hosting services are always running on optimum conditions.
Here are four main aspects of this feature that will not only improve your site’s performance but also its loading speed:
Solid State Drives (SDDs)
Unlike the conventional hard disk drive (HDD), SDDs have read and write speeds of up to 550 MB/s. This is almost nine times faster than the average 50Mb/s that HDDs operate at. These faster write and read speeds will allow your site to load its various components including multimedia files without any lag.
The bandwidth usage on an SDD based server is also higher allowing your site to remain faster even when under heavy traffic loads.
99.9% Uptime Guarantee
InMotion Pro Plan offers up to 99.99% uptime guarantee. What this means is that if your site goes offline for even 0.01% of the time, then the company will be liable for the downtime. This is where the uptime guarantee comes in, inMotion will credit your account with a month of free service in such a scenario.
However, it should be noted that the guarantee only covers the expected service on the Hosting side of inMotion. As a result, the warranty will not apply in case of server maintenance or a DDS attack on your site. However, its advisable to go through the terms of service before filing for this claim to avoid getting caught up in the fine print.
MaxSpeed Zone Technology
MaxSpeed Zone is a version of the Content Delivery Network (CDN) that allows you to manually select which of the available datacenters you would like to use. This comes in handy if your visitors are from a specific area which is closer to a data center that’s in use by your hosting company.
InMotion has therefore invested in 2 datacenters, one on the West Coast and the other on the East Coast of USA. Consequently, you will get the most optimal connection because the closer a visitor is to a data center the faster the website loading time will be.
It’s estimated that globally, data centers are responsible for up to 2% of the total annual greenhouse gas emissions. This might not seem significant but, it's about just as much as the entire aviation industry greenhouse gas emissions.
To cut down on their carbon footprint, InMotion datacenters have been designed to not only be eco-friendly but also resource-efficient. The Los Angeles data center, for example, was among the first ever green datacenters. The reduced cooling costs have a positive impact on both the environment the overall cost of hosting services.
Special WordPress features
To optimize site performance, InMotion has included a custom NGINX server that will maximize the performance of WordPress sites. This feature is then given a boost by the company’s proprietary caching management tool.
PHP 7 support is also enabled and this enables WordPress sites to perform as much as 2 to 3 times faster than the previous PHP versions.
While InMotion doesn’t offer a Cloudflare integration, there’s still a plethora of options to keep your site protected and all information secured. Check out these three features for security on the platform.
Premium Sucuri plugin
InMotion Wordpress hosting offers this plugin to scan your WordPress website regularly for exploits and security risks. Besides, the Sucuri Security Plugin also assists in facilitating remote backups, anti-virus protection, and anti-spam.
For malware, the platform uses Patchman, a software that works like an antivirus in identifying vulnerabilities and further patching your site. This program costs zero with business and reseller plans which is a massive bonus.
Free data backups
A majority of web hosts do backups at a cost or use ridiculous clauses in their ToS which makes the backup service illogical for most customers.
But that’s not an issue with InMotion Hosting. They regularly create backups for your account giving you up to 10GB space. And while restoring your account is free, you are only allowed to carry out this procedure once in 4 months.
Smartwall Threat Defense System (TDS)
If you’re aware of the recent Equifax Security breaches, then you will agree that every website owner needs to understand how the security protocols of a web hosting provider work. With the current rise of brute force, DDoS and Dos attacks, cyber terrorism seems more dangerous than ever.
Luckily, InMotion seems to have discovered the right way to ensure the security of their user's private information. Their partnership with Corero Network Security offers a super secure Smartwall Threat Defense System.
Corero’s TDS helps to detect, mitigate and eliminate any DDoS attacks in real time. Corero’s TDS offers an impressive array of features which ensures all customers benefits as follows:
If this technical jargon sounds unfamiliar, we can summarize that the Threat Defense System used by InMotion Hosting is one of the most secure in existence. You can sleep better at night knowing that your site is protected from even the most aggressive DDoS attacks and brute force.
Better yet, if you want to boost your Google ranking by adding as SSL certificate, InMotion Hosting allows you to add an SSL certificate: the platform offers free private SSL certificates on all types of hosting services which is a great move, particularly for eCommerce sites. A free SSL certificate allows for easy online transactions without worry.
If you have ever had some issues with a website host, then you’ll appreciate having a reliable and fast customer support on call. Your business depends on the support of your web host since a slight hitch in your website could translate to massive losses.
Luckily, InMotion offers the following for its customer support service:
When using this web host, one of the biggest benefits you get is guaranteed support that’s based in the USA. This means timely responses as well as quality customer care. Furthermore, their customer support is very knowledgeable, with support staffs required to have at least 160 hours of internal training before being allowed to join this department.
And this is not the kind of support that relies on troubleshooting script; they’re also able to handle all your unique issues.
Great onboarding process
For new customers looking for a great webhost, InMotion offers a fantastic process for getting you started at with them. This is what you need especially if you are not too familiar with their platform.
They send you easy-to-understand onboarding emails to assist you in the phase of setting up your website on their server. What’s more, these emails are tailored to suit your website type and its main purpose.
In most cases, you don’t even have to worry about support problems in the middle your set up, thanks to the relevant setup instructions you’re provided with.
Multiple communication channels
There is a range of options when you need to reach the customer support. This can be done via a live chat, email or the traditional ticket system. That’s not enough as you can use Skype or call them on phone via 888-321-4678.
Their response time is commendable which is essential for every website owner.
An ideal hosting service has a knowledgeable support team that takes care of challenges it gets. InMotion has a ready-to-help customer service that works 24 hours a day, 7 days a week, and 365 days a year.
InMotion is reputable for its wide range of support articles and tutorials which they offer to their readers. This is quality content that keeps improving every day and which the company provides in the form of guides. Find information on any topic and read the insightful articles published here every day. You will also access helpful guides on topics such as how to operate a Wordpress site or Prestashop to mention just a few.
InMotion offers an uncluttered control panel that allows you to quickly access the website’s references and plugins without getting too technical. One of its major perks is the Softaculous installer. While it’s not exclusive to this host, the deployment library supports over 400 applications as well as content management systems (CMS) like Magento and Joomla.
The cPanel also features Cron Jobs which allows you to create and run scripts to automate repetitive tasks. This way, you can easily cut down the need to manually update tasks that recur.
It’s also important to note that InMotion supports multiple databases such as MySQL and PostgreSQL. Using their cPanel, you’ll be able to access these options and tweak them to achieve optimal database performance.
Some of the other functions that are accessible on the cPanel include:
Most web hosts offer about a typical 30-day money back guarantee: this is not the case with InMotion. This company offers its users a 90-day window to decide whether they’re satisfied with their service or not. However, this offer is limited to business, reseller and VPS hosting plans. The rest come with a 30-day money-back guarantee.
Free site migration
InMotion provides free website transfer services when moving your website from another host to theirs. The process is well optimized to the extent that the company promises that your site will experience zero downtime during the entire process. However, the free migration option is subject to the following conditions: this offer is eligible for a max of 3 websites/databases/cpanels and the total storage should be below 5GB. Anything above that is charged.
InMotion offers a range of impressive built-in eCommerce features. You can add an eShop page using a premium Web Builder to support online purchases from visitors. Setting up the store is generally easy and fast with the result being a fairly-looking store.
Google Apps integration and free advertisement
With InMotion Hosting, integrating Google Apps to your website is often an easy task, thanks to the partnership between it and Google. You don’t even need to consult a developer as the process is pretty straightforward to complete.
In terms of advertising credits, inMotion Hosting will offer you $250 to use in free advertising. Majority of this will be in Google Adwords credit ($100), $75 worth of Bing credits, and $75 for Yahoo.
InMotion Hosting provides you with a free premium website builder known as BoldGrid. So, if you wish to create a site from scratch without necessarily having great hands-on skills, then this intuitive but also simple-to-use tool will come in handy.
Here are some of its key features:
Availability of SSD Hosting
Considering that InMotion uses SSD discs which are several times faster than the traditional drives, sites hosted by this firm are bound to enjoy faster content delivery and an overall improvement in performance.
Professional customer support
Employees working in the Customer Support department at InMotion Hosting are well-versed and experienced in their jobs. Combine their wealth of knowledge with their friendly nature and you’re dealing with a helpful team to help you solve various hosting related issues.
Reliable data centers
InMotion Hosting has two fully redundant, climate controlled hosting data centers situated on both East and West Coasts. The two utilize state-of-the-art technology and are highly guarded to ensure full protection of sensitive customer data.
90-day money back guarantee
InMotion Hosting is one of the few web hosts that offers money back guarantees as generous as a 90-day obligation. If within this window you decide that their services are not up to your standards, you can ask for a full refund. No questions asked.
Increase in renewal price
Like most hosting companies, InMotion gives special one-time discounts for new users. However, this price increases during renewal which can be a source of confusion for some users that might feel like they’ve been cheated into a bad deal.
No instant activation
In its attempt to minimize fraud and losses, InMotion Hosting has put in place very tight fraud prevention policies which includes all new customers having to verify their purchases via phone. This might be quite inconveniencing for users living outside of the US who might have to grapple with issues of language barrier, time zone differences, and bad network reception.
What is InMotion Hosting?
InMotion Hosting is a popular US-based web hosting firm that was founded in 2011. It has its offices in Los Angeles and Virginia Beach. Its two datacenters are located in Los Angeles, CA and Ashburn, VA.
What are InMotion’s nameservers?
InMotion Hosting uses the following two nameservers (and their respective IP addresses):
Which payment methods does InMotion Hosting accept?edicated Environment
InMotion accepts all major credit including Visa, Mastercard, Discover, and American Express among others. You can also make purchases here using check and money order.
Does InMotion Hosting accept payments through Paypal?
A lot of people think that Paypal is not supported as a means of payment at InMotion. This is not true. However, it is true that the company is not a fan of this payment gateway since it doesn’t explicitly feature it on its checkout page. Instead, anyone wishing to pay via Paypal will need to contact InMotion sales support via their live chat or toll free phone for directions.
How can I reach InMotion technical support team?
If in the USA, InMotion customer support is reachable via their toll free phone number 888-321-4678. Other channels available to users include email, Skype, live chat, and social media e.g. Twitter via @inmotioncares.
How long does it to verify a hosting account at InMotion?
Typically, it takes a few hours and a maximum of a business day to activate an InMotion Hosting account. However, all new customers have to verify their hosting purchases through a phone verification process.
Does InMotion offer free domains?
Yes, InMotion offers a free domain for all its hosting plans. You can also choose to transfer an existing domain here.
Does the company offer a money-back guarantee?
Yes. InMotion Hosting offers a generous 90-day money-back guarantee on new purchases running 6 months and longer. However, this offer doesn’t apply to Dedicated Servers which are only eligible for full refund for 30 days as well as add-on purchases such as SSL Certificates and domain names. Also, monthly contracts and several Value Class hosting packages come with a 30-day money back guarantee.
If you decide to prepay for a 2-3 year plan, InMotion won’t offer a refund in case of a mind change: so be sure you want to stick with them for that long.
In the event of a refund claim, InMotion Hosting deducts the cost of domain names subscribed for free so that you’re able to retain ownership.
Can InMotion transfer my site from another web hosting company?
Yes, transfer is done for you at no cost as long as your files are below 5GB in size and 3 or fewer sites.
Are automatic backups available?
Yes, InMotion Hosting perform automatic backups of websites under 10GB every 24-36 hours. Any backups above this threshold will be done upon request and at a fee. Besides, restoring websites is free although this is limited to once every 4 months.
Does InMotion Hosting offer free SSL Certificates?
Yes, if you purchase Shared Business Hosting, Dedicated Servers, or VPS Hosting, InMotion offers you a free private SSL certificate.
Can I upgrade my hosting plan?
Sure, InMotion allows you to upgrade servers any time you deem necessary. This is particularly helpful if you have outgrown your current hosting plan. Any payment already made are automatically credited to your new account so you only top up the difference.
How many email accounts can I have with InMotion Hosting?
This depends mainly on the hosting plan you purchase. However, worth noting is that all business class packages come with unlimited emails and unlimited storage for those emails.
How can I install WordPress after signing up for InMotion Hosting?
There are three main ways in which you can install this popular open-source software for running websites and blogs.
Some hosting companies offer website builders; does InMotion support any?
Yes, InMotion Hosting offers you their BoldGrid site builder which comes loaded with numerous responsive themes and designs. With it, you can create your websites fast and effectively using its drag and drop tools. No prior skills are needed to create your website.
Which OS does InMotion servers support?
All InMotion Hosting servers are Linux-based with the version currently in use being CentOS. Unfortunately, this means you cannot run Microsoft-based server scripts such as ASP.NET on their hosting plans.
Can I buy domains on InMotion Hosting?
Yes, while domain selling is not their core business, InMotion Hosting supports domains, both new and those transferred to them.
What are the best alternatives to InMotion Hosting?
While InMotion Hosting is one of the top companies we recommend here at Hosttest.com, we have to appreciate the fact that it’s not perfect. No web host is anyway. As such, you might want to shop around if you’re unsatisfied with its offerings. Other companies in its class and worth consideration include BlueHost, Hostgator, Siteground, and A2 Hosting among others.