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GreenGeeks

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Overview

GreenGeeks was founded in 2006 by Californian IT expert Trey Gardener. Today, this company boasts more than 35,000 customers and hosts over 300,000 websites. It also has a huge reputation for putting environmental conservation as one of its top goals which is indeed the reason behind its name.

The web host says that energy consumed by its servers and operation plants is replaced by green power in the form of wind energy that their infrastructure produces. What’s more, it has invested heavily in purchasing wind energy credits whereby they purchase thrice the amount of power they use at any given period. This helps to reduce the carbon output everywhere within their company.

As a result, GreenGeeks has over the years collected a long list of awards for being one of America’s most energy-conscious web hosts. Below are a few exclusive lists that this company has found itself into:

-          Inc 5000 List of top 5000 fastest growing companies.

-          EPA Green Power Partner- They have been invited to the Green Power Partnership at the US environmental protection Agency.

-          Featured on PC World.

-          They are accredited by Better Business Bureau.

The company has a dual-edged mission: to provide reliable web hosting services and set an example of deliberate environmental preservation.

As a result, they have formed their customer base along the idea of making them feel responsible for the overall well-being of the environment. To top it all, this web host boasts an experienced team in their management team with over 40 years industry experience. GreenGeeks is based in California with 5 data centers in Phoenix, Chicago, Montreal, Amsterdam and Toronto.

Webmasters who use this host enjoy perks such as free migration, solid uptime, a support team that offers quick answers, and a crucial mission-driven service.

In this article, we’ll look into key details about GreenGeeks including its hosting services, features, strengths and weaknesses, as well as commonly asked questions about the company.

GreenGeeks Hosting Plans

GreenGeeks boasts a wide customer base as they offer hosting services to customers of all levels. You get the cheapest plan at $3.95 which makes it an ideal package for starters. Overall, the company offers Shared hosting, VPS hosting, and Dedicated hosting. It also offers managed WordPress Hosting and reseller hosting for users looking to make money selling hosting services.

This section is all about the plans you can get from GreenGeeks hosting.

Shared Web Hosting Plans

Shared hosting plans are credited for the drastic rise in the number of websites available on the web today. These plans offer pooled resources which are then utilized by the sites hosted on a specific server thereby economizing on resource allocation. Just like any other hosting firm out there, GreenGeeks also offers shared hosting plans which vary according to the computing resources available for the individual account.

Currently, this web host offers three shared web hosting plans; Ecosite starter, Ecosite Pro, and Ecosite Premium.

Ecosite Starter plan is the firm’s standard shared hosting plan and is therefore used in other customized plans which include: CMS Hosting plans such as WordPress Hosting, Joomla Hosting, cPanel Hosting, and Drupal Hosting. The same standard plan is also packaged with all reseller plans. In all these plans, users get standard features such as:

-          Unlimited SSD storage

For all your storage needs and at record read/write speeds.

-          Unlimited bandwidth

Your site’s traffic and load speeds shall not be throttled even when it attracts more traffic.

-          Unlimited E-mail accounts

GreenGeeks allows you to create an infinite number of personalized email accounts with your domain name.

-          Unlimited hosted domains

You get to host as many sites as you want on your account as long as they do not abuse the fair usage policy.

-          Free domains included

GreenGeeks offers free domain registration with every 1, 2- or 3-year hosting plans. Alternatively, you can transfer your existing domain free of charge.

-          Free Wildcard SSL encryption

Secure your site with HTTPS thanks to free Wildcard SSL certificates.

-          Free website builder

All shared plans come with a free drag and drop website builder.

-          Free website transfer

GreenGeeks in-house specialist team will migrate your site from your previous host free of charge.

-          cPanel and Softaculous

Each account packs a control panel for easy website management and monitoring.

-          Nightly backups

GreenGeeks maintains nightly backups of all data to protect you from data loss in case of hardware failure or accidental loss.

-          Cloudflare CDN

Each account is equipped with Cloudflare’s content delivery network for improved data transmission.

-          Unlimited MySQL

Create as many MySQL databases as you need.

-          Unlimited Sub and parked domains

Create as many subdomains and redirects as you may want.

Ecosite Starter plan

On top of the standard features discussed above, GreenGeeks’ Standard Ecosite starter plan packs a few other additional features including standard performance (computing resources), and PCI compliance with add-ons. However, IT lacks PowerCaher Technology and the number of emails that you can send per hour is restricted to a paltry 100.  The plan is currently going for $3.95 per month.

Ecosite Pro Plan

For only $6.95/mo, you can purchase the Ecosite pro package which has an added benefit of 2X computing performance. You can also send up to 300 emails per hour on this package which is still not sufficient for most medium-sized businesses.

Ecosite Premium

GreenGeeks offers the Ecosite premium package for the ultimate shared hosting experience. With 4X computing performance, your site will serve a much larger traffic flow without any bottlenecks.  The plan allows up to 500 emails per hour. Currently, a monthly subscription is going for $16.95.

CMS Hosting Packages

WordPress Hosting Plan

WordPress Hosting is GreenGeeks solution to the ever-growing demand for WordPress hosting packages. While the package is just another standard plan that’s been branded differently, it does come with a few additional features. These include automatic updates as well as WordPress enhanced security. The plan also features top-tier performance and goes for a monthly subscription of $3.95.

Drupal Hosting Plan

Admittedly, this plan lacks any distinction from the standard shared hosting plan. However, you can use the Drupal database performance tweaks as well as a Drush command line tool provided with it. Purchase this plan for $3.95 a month.

Joomla Hosting Plan

GreenGeeks relies on its dual quad-core frontend servers running on Linux to make create this plan. The package contains Joomla Web Serving performance tweaks for much smoother web experience. What’s more, its Joomla database performance tweaks will enable your databases to perform optimally. The package also comes with real-time Joomla security scanning capabilities and goes for only $3.95.

cPanel Hosting Plan

cPanel hosting plan is packed with all of the features we mentioned on GreenGeeks standard hosting plan. It costs $3.95/mo as well.

GreenGeeks Reseller Hosting

GreenGeeks reseller plan offers you the opportunity to earn income by reselling hosting plans. The company does this by selling the plans to you at a wholesale price of $2 per month for each account. In this setup, it’s up to you to provide support to your customers. These accounts feature all benefits that are in any other standard hosting plan such as resource scalability and free site migrations.

The plan currently comes with five packages namely reseller 10, reseller 20, reseller 30, reseller 40, and reseller 50. The difference between them is that they vary in terms of the total cPanel accounts included.

For example, at a cost of $19.95, you get ten cPanel accounts and for $34.95, you get get you 20 cPanel accounts. A monthly subscription of $44.95 will get you 30 cPanel accounts. While Reseller 40 plan gets 40 cPanel accounts and will cost $54.95 per month. The final package is Reseller 50 that will get you 50 cPanel accounts for a total of $59.95 each month.

GreenGeeks VPS Plans

As your business grows, you will need to equip your cloud infrastructure with even more processing power. GreenGeeks aims to provide the best virtual private server packages for your remote processing needs. Their servers are not only scalable but are also quickly provisioned –

Within just 60 seconds, your virtual server will be ready. You also get full root access for increased flexibility and control allowing you to manage your server as you wish.

GreenGeeks also scans IP addresses to ensure that any addresses that are blacklisted get sorted out and cleaned before being provisioned. This added security measure helps to keep out intrusion attempts.

All the storage options offered in this plan are in SSD RAID 10 configuration which not only provides increased read-write speeds but also redundancy against data corruption. Your virtual server will get tier 1 bandwidth connection through the 1GBps premium multi-Gigabit network ports.

The 1GB RAM package comes equipped with 25GB full speed SSD storage, 1000GB bandwidth cap, and four cores processing power. The plan goes for $39.95 per month.

Alternatively, you can get the 2GB RAM package with 50 GB storage, 1500GB premium bandwidth, and four cores for only $59.95/mo.

For $79.95 a month, you get the 3GB RAM package equipped with 75GB storage, 2TB bandwidth, and four cores CPU.

GreenGeeks also offers a 4GB RAM configuration with 100GB SSD storage and 2.5TB bandwidth cap. The plan runs on four cores processing power and costs $99.95/mo.

The ultimate VPS package BY GreenGeeks is the 8GB RAM version. With 125GB SSD storage and 3TB bandwidth, you will have no problem getting access to your data. The virtual server runs on four cores processing power and will set you back $159.95 for a monthly subscription.

GreenGeeks Dedicated Servers

If your business requires a constant supply of data and customized services, then having a dedicated server could just be the best decision you might make for it today. As a solution for business people like you, GreenGeeks has introduced their latest lineup of dedicated servers:

Entry Server

This server is powered by an Intel Atom 330 dual-core server grade processor and comes equipped with 2GB DDR 3 memory which is capable of running most programs quite efficiently. Regarding storage, this package includes a 500 GB SATA hard drive while the bandwidth is capped at 10000GB. Entry Server consists of 5 IP addresses and will cost you $169 per month.

Standard Server

This middle tier server packs a Xeon E3- 1220 3.1 GHz processor and 4GB DDR 3 memory. The server is equipped with a pair of 500 GB SATA drives and 5 IP addresses at your disposal. The transfer rate will be capped after the initial 10000 GB every month. The monthly subscription cost for the Standard Server is $269.

Elite Server

The Elite server is the first of their only pair of top-tier servers. This server comes equipped with a Xeon E3-1230 3.2Ghz w/HT processor. You also get 8GB of DDR3 memory for your multitasking needs. It also packs dual 500 GB SATA drives, 5 IP addresses and 10000 GB bandwidth. The plan costs $319 per month.

Pro Server

Equipped with a Xeon E5- 2620 2.0 GHz w/HT processor and 16 GB DDR 3 memory, this server will be more than enough for your processing needs. The server has a pair of 500 GB SATA drives. The bandwidth is capped at 10000GB, and you get 5 IP addresses. This package goes for $439 per month.

Webhosting Plans
Shared Hosting
Plan Name Disk Space Bandwidth Currency Admin panel OS Websites Scripting Email-Transport Database SSH Databackups Free Domain 1-Click Installer Websites Builder Location Price
Ecosite Premium - - USD cPanel 1 Perl,Python,PHP - MySQL $ 16.95
Ecosite Pro - - USD cPanel 1 Perl,Python,PHP - MySQL $ 6.95
Ecosite Starter - - USD cPanel 1 Perl,Python,PHP - MySQL $ 2.95

Reseller Hosting
Plan Name Disk Space Bandwidth Admin panel OS Accounts Scripting Database Guarantee Location Price
RESELLER 50 - - cPanel 50 Perl,Python,PHP MySQL $ 59.95
RESELLER 40 - - cPanel 40 Perl,Python,PHP MySQL $ 54.95
RESELLER 30 - - cPanel 30 Perl,Python,PHP MySQL $ 44.95
RESELLER 20 - - cPanel 20 Perl,Python,PHP MySQL $ 34.95
RESELLER 10 - - cPanel 10 Perl,Python,PHP MySQL $ 19.95

VSP Hosting
Plan Name Disk Space Bandwidth Admin panel OS Cores RAM Core Speed Backups Managed Location Price
VPS 5 125GB 3000GB WHM,cPanel 4 8GB - $ 159.95
VPS 4 100GB 2500GB WHM,cPanel 4 4GB - $ 99.95
VPS 3 75GB 2000GB WHM,cPanel 4 3GB - $ 79.95
VPS 2 50GB 1500GB WHM,cPanel 4 2GB - $ 59.95
VPS 1 25GB 1000GB WHM,cPanel 4 1GB - $ 39.95

Dedicated Hosting
Plan Name Disk Space Bandwidth Admin panel OS Core RAM Core Speed IPs SSH Backups Managed CPU Guarantee Location Price
PRO SERVER 1000GB 10000GB cPanel 8 16GB 2.0GHz 5 Intel Xeon E5-2620 $ 439.00
ELITE SERVER 1000GB 10000GB cPanel 4 8GB 3.2GHz 5 Intel Xeon E3-1230 $ 319.00
STANDARD SERVER 1000GB 10000GB cPanel 4 4GB 3.1GHz 5 Intel Xeon E3-1220 $ 269.00
ENTRY SERVER 1000GB 10000GB cPanel 2 2GB 1.60GHz 5 Intel Atom 330 Dual Core $ 169.00

Performance & Speed

Let’s take a moment and appreciate the fact that, beneath the pomp and grandeur that each hosting firm uses to market itself, there will always be two factors that show the true colors of any hosting service. These are performance and speed. These can be measured under many variables such as loading time, ping count and even flawlessness, although there remains the task of identifying a counter for this.

Luckily, the individual features that a hosting firm invests in directly reflects on their performance and speed counters. Let’s take a look at some of these functions that enable GreenGeeks to have such a formidable record when it comes to performance:

 Multiple Data Centers

It’s recommended to always host your website as close to the end users as possible. GreenGeeks recognizes this and has therefore invested in five data centers spread out across North America and Europe. These locations are Phoenix, Chicago, Montreal, Amsterdam, and Toronto. With such a comprehensive coverage, you will have no problem identifying the most optimal hosting location for your service.

These data centers are interconnected with numerous fiber optic lines for multiple caching instances that make it easier for your visitors to access your site even if they are from an entirely different geographical region as your server. They are also equipped with top of the line security and eco-friendly technologies.

Scalable Computing Resources

With GreenGeeks you can say goodbye to those archaic virtual private server upgrades that were so complicated that they would take days to complete. The web host’s platform was built from the ground up with seamless computing resource scalability as the primary objective. As a result, your hosting account can access such seamless upgrades on the go thus eliminating the need for costly upgrades to packages like the VPS.

It’s important to mention that this service eliminates the need to change server security and management responsibilities which often cost more if done separately.

The company’s scalability option extends to other benefits such as expert technical support, security, backups, and server maintenance. As a result, as you upgrade your resources to power your growing site, other support services will also be increased to keep up with the ever growing needs. This is key in providing consistent website performance.

99.9% uptime guarantee

GreenGeeks promises to deliver high-quality web hosting that’s not only feature-packed but also reliable throughout. The company has invested heavily in state-of-the-art server technology and modern data centers that are also renewable energy oriented. The result of all this is consistent performance and ability to maintain over 99.9% uptime count.

GreenGeeks will even provide credits to you in the event you experience severe downtime resulting in less than 99.9% uptime.

SSD Hard Drives

When a visitor requests for your site, the hosting service should process the request instantly allowing flawless site loading. This can only be achieved if your website files are stored on fast storage, in this case, SSD hard drives. These will provide cutting-edge read/ write speeds that are also free from errors. GreenGeeks servers rely on RAID 1 storage array configuration which offers redundancy as well as supporting hot swapping.  This entire set up results in reduced loading time and industry leading ping count.

LiteSpeed and MariaDB

Your website relies on various databases to store sensitive data. These databases need to load up every time a request is made, and then they have to process it and output the required response on the go. As such, having the fastest web and DB servers will result in increased speeds across your entire site and apps. GreenGeeks offers LiteSpeed and MariaDB which are not only ultra-optimized but also provide ultra-fast read/write speeds. Your service will, therefore, be able to serve pages up to 50 times faster.

PowerCacher

Over time, your site will require numerous upgrades in the form of apps and plugins. Obviously, this will call for increased demand for computing resources and will need to run multiple instances depending on your website’s traffic.

GreenGeeks offers PowerCacher which is a customized in-house caching technology. The tool serves your favorite apps on the go with increased efficiency as well as reliability thus providing the fastest app loading times.

Security

Apart from knowing that your websites is up and running at all times, the security factor is important when it comes to choosing a web host nowadays. As a result, GreenGeeks has invested in 5 data centers and promise their customers that all data is safe.

As part of their ingenious infrastructure that’s powered with 300% renewable energy, the data centers have raised floors, around the clock security, climate control, UPSs, fire suppression systems, and water detection systems. All these are meant to ensure that your website data is kept absolutely safe all the time.

For your hosting security needs, GreenGeeks does their best by adopting proven approaches such as:

-          Hardware and Power Redundancy

-          Hosting account isolation

-          Proactive Server Monitoring

-          Container-based Technology

-          Real-time Security Scanning

-          Enhanced Spam Protection

-          Automatic App updates

-          Nightly Data Backup

To begin with, the container based approach is a secure feature from GreenGeeks that reduce interference with other accounts. This technology ensures that your resources are contained so that other website owners don’t negatively affect your increased demand for resources or even security breach.

Next is that your site will always be up to date thanks to automatic updates to CMS cores such as WordPress, Joomla and Drupal so that your site can never be vulnerable to attacks. In addition, you have a build-in spam protection that reduces the number of spam attempts on your website.

GreenGeeks also offers Linux secure vFS which has been developed at the kernel level with the company’s isolation technology. This offers every user their own Secured virtualized File System so that accounts are only accessed by real owners.

Real-time security scanning is another security perk you get to fight malware. The tool utilizes Kernel level file tracking to identify changed files and scan them for malware signatures. The secure Vfs framework ensures that all these changes are isolated to prevent the malware from spreading. You also get the spam assassin tool to keep your emails productive.

Finally, this web host also uses third party and proprietary software to identify harmful attacks across their networks to identify problems before they happen. Thanks to pro-active server monitoring, all critical services undergo real-time monitoring to identify potential problems. The company says that this helps maintain an impressive 99.9% uptime.

Free SSL Certificate

GreenGeeks is among the team of web hosting companies that offer free SSL certificates. Let’s Encrypt is one of the more popular non-profit SSL providers and has partnered with GreenGeeks. Alternatively, you can order the WildCart SSL which is slightly different from the simple SSL as you can use it on various subdomains.

Nightly Backups

Sometimes, bad things befall website owners and you could accidentally lose your data in a flash. Maybe you did it or some bad guys tried to hack their way in your site’s database. Regardless, you can rest assured that your data is in safe hands with GreenGeeks.

This company performs free nightly backups and offers one free restoration every month; however, you’ll be required to pay for any other requested during that month.

Users with cPanel can get manual backups with ease. Once the control panel creates backup, you can easily download it without worrying about bandwidth. There are many hosts that offer backups as a feature but it’s still definitely worth highlighting.

GreenGeeks Control Panel

GreenGeeks offers cPanel as their primary control panel software. cPanel has been around for a while and has managed to gather quite a considerable following. This can be attributed to its minimalistic design as well as the ability to easily navigate in between the various menus and tabs. GreenGeeks continues to update their server-side infrastructure to provide flawless integration with cPanel to provide even better performance. Let’s take a look at some of the features that you can access through the cPanel:

Free 1-click app installer

After logging into your cPanel, you can proceed to add more functionality to your site by equipping it with custom apps and add-ons. These can be installed easily using the 1-click app installer which helps to eliminate the need to configure various scripts manually.

Free cPanel Account Migration

If you already have an existing cPanel account, you can freely transfer it to your GreenGeeks cPanel account. This option allows you to move your current website free of charge whereby the in-house team at GreenGeeks handles the more delicate details involved in the account migration.

POP3/ POP3 Secure, IMAP Secure -mail support

Use your cPanel email tab to configure POP3 as well as IMAP secure email access. This option can further be used to set up autoresponders and mailing campaigns. It’s important to go through the terms and conditions to avoid getting in trouble with GreenGeeks’ strict anti-spam policy.

 FTP access

You can use the cPanel FTP option to configure the data transfer policy and permissions. This will allow various users whom you have granted permission to transfer files to and from your cPanel account.

Cronjobs

As your site expands, you’ll have to come up with a schedule to automate some of the repetitive tasks such as maintenance and optimization scans. Cron jobs allows you to easily set time-based tasks schedules that will run automatically thus making site management even faster.

Customer Support

GreenGeeks has not been in the hosting space as long as numerous other big names and as such, competes with them on all aspects including customer support services. The company boasts a dedicated customer team that is accessible via phone, live chat or ticket throughout the day.

Their phone support is available from Mondays to Fridays from 9 am EST to midnight. For Saturdays and Sundays, you can reach them from 9 am to 8 pm EST. Their response time is pretty quick and when the issue is complex, they will consult with their experts for extensive research, then get back to you with a detailed solution.

GreenGeeks is known for having a friendly team of representatives that is almost always patient enough to assist beginners and skilled webmasters alike. Unlike some other hosts, they do not outsource their support services which helps to ensure that clients’ issues are resolved fast and appropriately. The company has brought together an in-house support with most of them spread across North America.

The hosting provider is also active on Facebook and Twitter where they are quick to further engage customers.

Knowledgebase

GreenGeeks also offers an extensive knowledgebase that’s easy to access on their main website. One can find a huge amount of articles and video tutorials that can give you solutions to various website issues. This section also contains FAQs with tons of information and comprehensive ‘how to’ guides. They also run a blog that adds to their information store and features promotional offers. Users can also check out their Education Center for more detailed articles and learning resources.

30-Day Money Back Guarantee

GreenGeeks gives you the opportunity to cancel your contract with them within 30 days of purchasing their services. New accounts are provided with a 30-day money back guarantee to figure out if they are satisfied with the service or not.

However, in case you decide to cancel your account, it’s important to note that the domain fee will be charged as this is a cost for the hosting provider too. You’ll also be required to pay for any set-up fees or transfer costs involved. Besides, not all hosting plans are covered by this guarantee policy so be sure to read the web host’s terms for this provision.

E-Commerce Features

For people who need to start an online store, GreenGeeks offers many hosting plans that are loaded with ecommerce features. To begin with, users get a free SSL certificate which assures customers that their confidential information is safe. The best thing is you get an SSL certificate from Wildcard which is great for unlimited subdomains.

Also, you have one-click installation to install PHP 5, Joomla, Perl, WordPress, Python and others with just a simple click.

GreenGeeks Extras

Free CDN

GreenGeeks offers free Cloudflare content delivery network (CDN). This provides an instant boost to your site’s load time thereby allowing your customers to interact with your website on the go and without any lags in performance.

PHP 7 Enabled

PHP 7 brings tonnes of new features and capabilities to website building. Thankfully, GreenGeeks recognizes the need to have an up to date programming environment and therefore supports the latest version of PHP 7. Users can take full advantage of this function to build more responsive and interactive sites.

Free drag-and-drop site builder

Equipped with hundreds of customizable templates, GreenGeeks’ drag and drop site builder provides the ultimate solution to website building. The builder does not require any technical knowledge to use and can be used without any prior programming knowledge. Create Google friendly as well as mobile & e-commerce ready websites using this builder.

Environmentally friendly hosting

In order to cut their carbon footprint, GreenGeeks has invested in environmentally sustainable hosting. This is achieved by relying on renewable energy and data centers that use economical and green cooling infrastructure.

Strengths and Weaknesses of GreenGeeks

GreenGeeks has a lot of remarkable features for web hosting users. However, being a fairly new entrant in the web hosting sphere, there are still a few areas that need improvement. Let us take a look at strengths and weaknesses of this hosting provider

Strengths

Green Web Hosting

The web hosting industry consumes quite an enormous amount of energy and often pose danger to the environment due to this. What clearly sets GreenGeeks apart from most of its competition is their commitment toward green web hosting.

The company has put immense efforts in generating minimal carbon footprint, something other top web hosting companies have failed to do. Wind-powered servers offer renewable energy supply to maintain uptime and reduce downtime.

As if that’s not enough, GreenGeeks also purchases 300% wind credits to offset carbon output caused by their servers. The company has equipped the latest servers with energy-efficient hardware. It is for this and many other initiatives that this host has received numerous awards for being environment-friendly.

Solid Uptime

GreenGeeks guarantee users on their platform that they will enjoy 99.99% uptime all year round. Of course, we know that this may not be the case, but a majority of its customers have consistently expressed satisfaction in the uptime the host offers.

The web host uses robust server hardware and software to ensure efficiency. It does this by concentrating on keeping a low number of websites on their servers so that clients can access high speed and solid performance at all times. This strategy combined with their reactive service monitoring helps to significantly improve uptime.

Multiple Data Centers

This web host has 5 data centers based in Chicago and Phoenix for US users, Toronto, and Montreal in Canada, and Amsterdam in the Netherlands. Having many data centers is a benefit to website users as they can get faster loading speeds. The company says that all the data centers have dual-city grid power feeds with a battery backup and on-site generator. Additionally, the facility gas automatic temperature controls and has fire-suppression systems.

Excellent Security

The hosting provider has put powerful security measures aimed at protecting all data hosted on their servers. To begin with, every server undergoes 24/7 monitoring which involves firewall systems to thwart attempts by DDoS attacks or brute force.

With VPS hosting, users can blacklist suspicious IP addresses they feel could be harmful. GreenGeeks also ensures that all email accounts are secure by offering a free Spam Assassin Tool. All your data is secure with GreenGeeks as they use password protected directories combined with SSL site encryption. Better yet, all software undergoes automatic regular updates to ensure that your server is up to date.

Fast Customer Support

Customer support is a crucial factor to consider when choosing a web host. After all, if your site develops issues, you depend on the support for help. As a result, customer support should be fast to offer solutions to customers’ issues when they arise. GreenGeeks has reputable customer support that is known for being active and offering fast responses.

However, this may not be the same for every client which means the company needs to improve on it. The best platforms to use is the live support and telephone as these seem to have a better response time. They are available every time you need them.

Weaknesses

Just like with most other top web hosts, GreenGeeks as a hosting provider needs to improve on some aspects. A few of their inconveniences you might encounter while with them include:

Unclear Refund Policy

Though GreenGeeks promises to refund customer’s money in case they are dissatisfied, a few customers have expressed disappointments in how they handle the refunds. While the company claims to offer a free domain name, most customers say that it is never the case when you need your refund. GreenGeeks will deducts an extremely high fee for domain registration which amounts to $24.95. Also, some plans do not offer the money back guarantee.

GreenGeeks Frequently Asked Questions

-           Who owns GreenGeeks?

Trey Gardner is the founder and CEO of GreenGeeks. The web hosting company has a management team with a combined 40 years of experience in the web hosting space. GreenGeeks has been a BBB (Better Business Bureau) since 2009 which shows that they are committed towards solving the needs of their customers.

-          Where are GreenGeeks servers located?

GreenGeeks has five different data centers located in the US, Canada, and the Netherlands. Their servers are in Chicago, Phoenix, Toronto, and Amsterdam.

-          What are GreenGeeks nameservers?

If you have a domain name that needs to be registered with GreenGeeks, you can change the domain name’s DNS to the following GreenGeeks nameservers: ns1.greengeeks.com and ns2.greengeeks.com.

-          How is their customer support like?

Good customer support is one of the strong suites you get with GreenGeeks host. The company offers multiple platforms for reaching them including live support, phone, and email ticketing. The team has a reputation for offering quick response time and ability to assist customers on most common hosting issues. Also, in case you need answers to common issues, this web host has a content-rich knowledgebase that offers numerous articles, FAQs and video tutorials to help you troubleshoot different web hosting problems. While this hosting provider lacks a forum, it has an education center that features insightful articles, tutorials, and videos.

-          Do you get a free domain name?

GreenGeeks does not charge any fee during domain name registration or even the transfer of a domain name from a different registrar. With this hosting provider, you enjoy free domain for as long as you continue to use their services. Most web hosts offer a free domain for one year only.

-          Is there a money-back guarantee?

Yes, this host offers a 30-day money back guarantee in case you need to terminate the contract. However, you don’t get a 100% refund as the host deducts the charges of the domain name as well as any transfer and set-up fees.

-          Do they charge for site migration?

Thanks to this service, you can migrate your existing site to GreenGeeks servers for free and with less or no downtime. This is a useful service for small business owners who do not want to get in the weeds in technical details but to focus on business.

-          What is GreenGeeks uptime guarantee?

Like most web hosting companies, GreenGeeks promises a strong uptime of 99.9%. The company guarantees for the uptime but says they are not responsible for downtime caused by clients. Some web hosts pay for any reported downtime on their side or give a notice about maintenance or scheduled downtime. While many customers report a consistent high uptime from GreenGeeks, the company does not add any information about how it handles issues with downtime.

-          Can I get a free website builder?

Aspiring website owners will be glad to know that GreenGeeks offers a free website builder that is easy to use. The site builder offers hundreds of customizable templates for numerous categories. Also, there are numerous responsive themes and SEO tools to ensure that your website is easily indexed on Google search.

Other features you get with the tool is drag and drop feature that requires no coding skills as well as 24/7 dedicated support.

-          What is the cheapest plan at GreenGeeks?

GreenGeeks offers the cheapest plan at $3.95/mo. You also get a 30-day money back guarantee in case you need to cancel the plan.

-          Can I use GreenGeeks for WordPress?

Apart from offering WordPress installation via one-click installation, this web host offers custom WordPress hosting solutions. Still, you get more than 150 ready to install applications like WordPress with a 1-click installer, real-time security scanning, automatic updates, DDoS protection, brute force and lots more.

-          Does GreenGeeks offer Reseller Hosting?

Yes. With a reseller hosting account from GG host, you’ll be allowed to rent server resources to other website owners. Reseller hosting allows you to start a small scale web hosting business of your own.

-          Is GreenGeeks Host Secure?

GreenGeeks does enough to keep your website security intact. One way they do it is by using the container-based approach which ensures that your website resources are contained so that no other website owner can interfere with them with increased demand or security breach. The host also allocates each customer on their platform with a unique Secure Visualization System (vFS) to ensure that no other user except you can access your database. The web host says that nearly all security problems are identified way before they reach the clients.

-          Is GreenGeeks e-commerce capable?

GreenGeeks hosting packages come with numerous e-commerce features which is a bonus if you need to run an online shop. The platform offers a free SSL certificate to ensure security for customer’s information. Also, if you need a cart for your site, you can use the one-click installer to help save on time. Most importantly, GreenGeeks’ servers are PCI compliant which means better security for your site data. This company accepts payments via all major cards like Visa, Master Card, and American Express. You can also use PayPal.